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1、[阅读理解]The first thing a man in customer service should do is to___
A. greet the customer
B. paint a smile on his face
C. ask the customer to sign his name
D. understand the customer as an individual
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2、[阅读理解]In paragraph 3, the author gave the dental office example to show that___
A. eye contact is essential in communication
B. acknowledging the customer is very important
C. good first impression helps a lot in doing business
D. smiling at the customer helps form a good relationship
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3、[阅读理解]What can be damaging to customer relations?
A. Listening to your customer attentively.
B. Tuning the world out and the customer in.
C. Welcoming your customer in a friendly manner.
D. Talking to yourself when you should focus on your customer.
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4、[阅读理解]According to the author, many people don't know ___
A. they are in business to give benefits to their customers
B. they are in business to offer services to their customers
C. where and how to identify their customers' needs
D. when and why their customers spend their money
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5、[阅读理解]The word“payoff" in paragraph 8 is closest in meaning to___
A.' payment you made
B. return on investment.
C. wages you received
D. money from an insurance claim
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6、[阅读理解]What does the writer say about obsessions?
A. They are varied and fascinating.
B. They are stupid but look beautiful.
C. They have something in common.
D. They help people to get away from being bitten by a bug.
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7、[阅读理解]What can we know about Mark Miodownik?
A. He is a friend of Vaclav Smil.
B. He is crazy about facts and numbers.
C. He takes an interest in basic materials.
D. He values romance and numbers equally.
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8、[阅读理解]The story in paragraph 4 tells us that _.
A. the steel razor blade must be very blunt
B. Miodownik was inspired by the attacker' s steel razor blade
C. the steel razor blade had only cut through five layers of clothes
D. Miodownik fought with the attacker and got his steel razor blade
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9、[阅读理解]Steel is widely used in our daily life because ___
A. it doesn't bend and rust, like iron
B. it has the magic power to break things
C. in the mid-19h century, it became central to our lives
D. technology has made it possible to produce it cheaply
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10、[阅读理解]We can learm from this passage that self-healing concrete_
A. is a kind of bacteria that can seal up the cracks of a bridge
B. is used in building the longest floating bridge in the world
C. will bring about a breakthrough in the construction field
D. will be used in the treatment of seriously burned skin
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11、[阅读理解]We can know from paragraph 1 that___
A. the study recently released relied on five successive years of data
B. the states would have the right to decide on labeling the GM foods
C. a survey was made among the residents in Vermont and San Francisco
D. GMO labeling would no longer be required on genetically modified foods
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12、[阅读理解]Results showed that ___.
A. atitudes toward GMO's have changed slightly
B. less than half of Vermonters opposed the GM technology.
C. in 2015, 89% of Vermonters desired labeling of the GM foods
D. the desire for GMO labels greatly influences people' s atitudes
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13、[阅读理解]Given a desire for positive GMO labels, more people____ oppose GMO.
A. on high income
B. in their middle age
C. on middle income
D. with high levels of education
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14、[阅读理解]The word“hypothesized" in paragraph 4 is closest in meaning to__
A. asserted
B. assumed
C. . perceived
D. concluded
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15、[阅读理解]We can infer from this passage that GM foods___,
A. are banned by the American government
B. have scared away most American consumers
C. have already arrived on American dinner tables
D. are welcomed by more and more American people
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16、[阅读理解]The truth about the English language is that___
A. it has usually undergone imperceptible changes
B. it has existed for fty hundred years
C. it has been changing all the time
D. it has never changed
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17、[阅读理解]The English language has been___
A. greatly influenced by some other languages in its development
B. claimed to be a sign of civilization to the common folk
C. regarded as the possession of the working class
D. treasured only by ordinary working people
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