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1、Hows your mother doing-__________
A.She is very well.
B.She is very kind.
C. She is doing shopping now.
2、The music_________ like the singing of a bird.
A.hears
B.listens
C. sounds
3、You can decide which employees to be cross trained according to their age.
4、【翻译】The more familiar interviewing feels to you, the less anxiety you will feel with the process.
A.你对面试越熟悉,在面试过程中你的焦虑就会越少。
B.面试中熟人多,面试过程中你焦虑也会少。
C.你熟悉面试多一点,面试中的麻烦就会少一点。
5、-__________My name is Helen, and I was born in1980. My major was electrical engineering.
A.Tell me your name, please.
B.Tell me a little bit about yourself, please.
C. Tell me how old you are, please.
6、When a customer shouts rudely at you, you should
A.argue back and protect yourself
B.keep quiet and leave the customer alone
C.keep calm and listen carefully to the customer
7、【翻译】 In contrast to other countries,the U. S has no national college entrance exam.
A.对比其他国家而言,美国没有国家考试。
B.与其他国家相比,美国没有大学人学考试。
C. 相比较其他国家,美国大学没有考试。
8、Any suggestions for the project
-__________
A.I need your advice on it.
B.I advise you to put more hands in this project.
C. Thanks for your suggestions.
9、American young people would rather ,________advice from strangers.
A.get
B.getting
C. got
10、Hi, Helen, Ill have an interview tomorrow. Im afraid I cant make it.
-__________
A.Sure, you can. Take it easy.
B.Im sorry to hear that.
C. Thats all right.
11、一Whose textbook is this 一It Johns. It has his name on it.
A.cant be
B.must be
C. might be
12、The underlined sentence in Paragraph3 means
A.your mouth is not more important for you than your ears.
B.you should listen more than you speak.
C.you should talk more than you listen.
13、At the end of the day, you want all attendees_________ your event to remember this key message that youve spent along time reinforeing.
A.leave
B.to leave
C. leaving
14、He is_________ this pany.
A.in charge of
B.in the charge of
C.under the charge of
15、The success of our event is_________ to the sponsor.
A.related
B.based
C. intended
16、When dealing with an angry customer, which is NOT the right attitude
A.Be concerned.
B.Be patient.
C.Beam used.
17、Hiring a good employ may cost much money and time,_________, it can win much more for the pany in future.
A.whats more
B.at last
C. however
18、They have disagreement_________the plan of celebrating the founding of the munity.
A.on
B.in
C. /
19、The more ination you can get,_________in your field.
A.the more petitive will you be
B.you will be the more petitive
C. the more petitive you will be
20、Which of the following statements is true according to the passage
A.When the customers plain, you neednt listen carefully.
B.You neednt say sorry to those angry customers.
C.You should relax yourself and try to understand the angry customers.
21、The quality of questionnaire will_________ how much ination we know from our customers.
A.effect
B.affect
C. take
22、The heating system of our apartment brokedown so I made a call _________to the munity service center.
A.discussion
B.plaint
C. praise
23、We_________ it very much that youve e to give us a timely ride. Otherwise we would miss the train.
A.appreciate
B.expect
C. promise
24、Cross training is training an employee to do a different job in a different pany.
25、It is only by agreeing with their viewpoint and_________ that you will resolve the situation and send the customer away happy.
A.suggesting a possible solution
B.suggest a possible solution
C. suggested a possible solution
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