【题目】

【题干】【阅读理解】请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。
Passage2
Cross training is training an employee to do a different part of the organizations work. Training worker A to do the task that worker B does and training B to do As task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done.
On the other hand， cross training has some benefits for the employees as well It lets them learn new skills， makes them more valuable，keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry， I cross trained some of my design engineers to go on field installation trips and get firsthand
knowledge of how their designs worked， or didnt work，in the field， Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.
As you prepare cross training plans， you need to consider both the pany benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more fortable sticking to what they know. Dont decide which employees are ready for a change based on their age or perance.

【试题】Cross training is training an employee to do a different job in a different pany.

1、[阅读理解]The underlined sentence “Use your ears more than your mouth ”means_____.
A.Your mouth is not more important for you than your ears
B.You should listen more than you speak
C.You should talk more than you listen

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2、[单选题]【翻译】Having patience with your customers and with yourself will go along way in winning over hostile customers.

• A、对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。
• B、对顾客和对自己有耐心将在贏得生气的顾客对你工作的支持方面大有帮助。
• C、对顾客和对自己有耐心将会很难贏得生气的顾客对你工作的支持。

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3、[单选题]【翻译】The more familiar interviewing feels to you，the less an_ iety you will feel with the process.

• A、你对面试越熟悉，在面试过程中你的焦虑就会越少。
• B、面试中熟人多，面试过程中你焦虑也会少。
• C、你熟悉面试多一点，面试中的麻烦就会少一点。

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4、[阅读理解]When dealing with an angry customer，which is NOT the right attitude?
A.Be concerned.
B.Be patient.
C.Beam used

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5、[阅读理解]Ending the report with a strong call to action will offend he readers.

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