【题目】 【翻译】 In contrast to other countries，the U. S has no national college entrance exam.

1、[阅读理解]When a customer shouts rudely at you，you should_____.
A.argue back and protect yourself
B.keep quiet and leave the customer alone
C.keep calm and listen carefully to the customer

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2、[阅读理解]Which of the following statements is true according to the passage? A.When the customers plain，you needn ' t listen carefully.
B.You needn ' t say sorry to those angry cus tomers.
C.You should rela_ yourself and try to understand the angry cus tomers.

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3、[阅读理解]The contents of the report should be selective.

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4、[单选题]【翻译】When you start a job,you must stick to it.

• A、一旦你开始了一件工作，你就得持之以恒。
• B、一旦你开始了一件工作，他就得紧跟着它。
• C、当你开始一件工作的时候，他就得认真做。

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5、[阅读理解]The underlined sentence “Use your ears more than your mouth ”means_____.
A.Your mouth is not more important for you than your ears
B.You should listen more than you speak
C.You should talk more than you listen

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