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1、We should take the degree______account when we recruit a new secretary.
A.with
B. into
C. Of
2、At whom do angry customers tend to aim their dissatisfaction and complaints? .
A.Staff members.
B. Company managers.
C.Those who accompany them.
3、【翻译】A new food market will be builtin our community next month.
A.下个月我们社会就已经建了一个新的食物市场。
B.我们社区正在建一个新的菜市场。
C.下个月我们社区将新建一一个菜市场。
4、Hi,Helen, I' 11 have an interview tomorrow. I' m afraid I can' t make it.
-______
A.Sure, you can. Take it easy.
B. I'm sorry to hear that.
C. That's all right.
5、At the end of the day, you want all attendees______your event to remember this key message that you' ve spent along time reinforcing.
A.leave
B. to leave
C. Leaving
6、Cross training is beneficial not only for managers but also for employees.
7、【翻译】To communicate precisely what you want to say,you have to frequently need to define keywords.
A.要简明扼要地表达本意,就必须不断定义关键词。
B.只要定义频繁出现的关键词就能准确传达本意。
C.要准确表达你的本意,就必须不断定义关键词。
8、Let's______our plan,
A.start
B. started
C. Starting
9、When a customer shouts rudely at you,you should
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
10、Cross training can apply to almost any position and almost any industry.
11、-Whose textbook is this?
-It_____.John' s.It has his name on it.
A.can' t be
B. must be
C. might be
12、The underlined sentence “Use your ears more than your mouth means
A. Your mouth is not more important for you than your ears
B. You should listen more than you speak
C. You should talk more than you listen
13、Not all employees are suitable to be cross trained.
14、【翻译】I think what should be done is to create more job opportunities for students.
A.我认为我们更需要为学生们创造更多的工作机会。
B.我认为我们将来要给学生们更多机会。
C.我认为我们已经给了学生们更多的工作机会。
15、These tips may help you avoid______bad employees for your company.
A.to hire
B. hiring
C. hire
16、I didn't do_____last week.
A.nothing
B. something
C. Anything
17、If I______you,I______more attention to the independent auditors ’report and financial statements in the annual report.
A.was; shall pay
B. am; will pay
C. were; would pay
18、When dealing with an angry customer, which is NOT the right attitude?
A. Be concerned.
B.Be patient.
C.Beam used. .
19、You can decide which employees to be cross trained according to their age.
20、【翻译】A few minutes later the doctor came out of his room for the third time.
A.几分钟后,医生来到他的房间第三次。
B.几分钟后,医生第三次从他的房间走出来。
C.医生在迟到的几分钟后,终于从他的房间走出来为了第三名。
21、Customers______refuse to filling the questionnaire are not permitted to buy the product.
A.what
B. which
C. who
22、We feel_____with the inconvenience the service center brought us.
A.disappointed
B. worried
C. Surprised
23、Which of the following statements is true according to the passage?
A. When the customers complain, you needn' t listen carefully,
B. You needn' t say sorry to those angry customers.
C.You should relax yourself and try to understand the angry customers.
24、You must______the annual certification of employment online within 15 days.
A.submit
B. omit
C. Commit
25、【翻译】The old saying “practice makes perfect" applies to interviewing too. .
A.古话“曲不离口”也适用于招聘。
B.古话“熟能生巧”对面试也是适用的。
C.在申请面试资格时我们常常用到古话“熟能生巧”。
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