[主观题] 【Translation】Even if you make the decision to treat your negotiating opponent with honesty and kindness, the other party may not extend you the same respect. Be prepared to stand your ground firmly, yet cordially, especially in the last few minutes of the negotiations. (6 marks)

1、[单选题]Complaints from the clients should be dealt with in a manner in case they will go from bad to worse.

• A、urgent 　　 　　
• B、swift
• C、busy 　　　　
• D、eager

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2、[单选题]If the boss is traveling for business, the secretary should prepare a supply of office so that the boss can write letters, reports, etc., during his travels.

• A、appliances 　
• B、instruments
• C、stationery
• D、stationary

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3、[单选题]You will get a signature delivery, and compensation of up to ￡28 for loss or damage.

• A、for
• B、on
• C、before 　　
• D、after

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4、[阅读理解]1空填：
A）remembered B）forget C）remember D）was reminded

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5、[阅读理解]18空填：
A）had B）have C）need 　 D）lack

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