【题目】 It is only by agreeing with their view point and______that you will resolve the situation and send the customer away happy.

1、[阅读理解]The contents of the report should be selective.

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2、[阅读理解]The application of visuals and charts can make the report more boring.

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3、[阅读理解]Which of the following statements is true according to the passage? A.When the customers plain，you needn ' t listen carefully.
B.You needn ' t say sorry to those angry cus tomers.
C.You should rela_ yourself and try to understand the angry cus tomers.

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4、[阅读理解]The underlined sentence “Use your ears more than your mouth ”means_____.
A.Your mouth is not more important for you than your ears
B.You should listen more than you speak
C.You should talk more than you listen

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5、[阅读理解]Ending the report with a strong call to action will offend he readers.

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