【题目】 They have disagreement______the plan of celebrating the founding of the community.

1、[阅读理解]Which of the following statements is true according to the passage? A.When the customers plain，you needn ' t listen carefully.
B.You needn ' t say sorry to those angry cus tomers.
C.You should rela_ yourself and try to understand the angry cus tomers.

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2、[单选题]【翻译】Having patience with your customers and with yourself will go along way in winning over hostile customers.

• A、对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。
• B、对顾客和对自己有耐心将在贏得生气的顾客对你工作的支持方面大有帮助。
• C、对顾客和对自己有耐心将会很难贏得生气的顾客对你工作的支持。

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3、[阅读理解]When a customer shouts rudely at you，you should_____.
A.argue back and protect yourself
B.keep quiet and leave the customer alone
C.keep calm and listen carefully to the customer

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4、[单选题]【翻译】 By the following week,when he's on his own，he feel she has a pretty good idea of what he needs to do，and how to go about it.

• A、直到跟着的那个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做非常清楚。
• B、到第二个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做有了一个很好的主意。
• C、到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。

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5、[阅读理解]When dealing with an angry customer，which is NOT the right attitude?
A.Be concerned.
B.Be patient.
C.Beam used

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