【题目】 At the end of the day, you want all attendees______. your event to remember this key message that you' ve spent a long time reinforcing.

1、[阅读理解]Which of the following statements is true according to the passage? A.When the customers plain，you needn ' t listen carefully.
B.You needn ' t say sorry to those angry cus tomers.
C.You should rela_ yourself and try to understand the angry cus tomers.

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2、[单选题]【翻译】When you start a job,you must stick to it.

• A、一旦你开始了一件工作，你就得持之以恒。
• B、一旦你开始了一件工作，他就得紧跟着它。
• C、当你开始一件工作的时候，他就得认真做。

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3、[单选题]【翻译】The more familiar interviewing feels to you，the less an_ iety you will feel with the process.

• A、你对面试越熟悉，在面试过程中你的焦虑就会越少。
• B、面试中熟人多，面试过程中你焦虑也会少。
• C、你熟悉面试多一点，面试中的麻烦就会少一点。

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4、[阅读理解]When dealing with an angry customer，which is NOT the right attitude?
A.Be concerned.
B.Be patient.
C.Beam used

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5、[阅读理解]Before writing the report， you should gather all the work you have done over the past year.

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