【题目】 -Any suggestions for the project?
--______.

1、[单选题]【翻译】Having patience with your customers and with yourself will go along way in winning over hostile customers.

• A、对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。
• B、对顾客和对自己有耐心将在贏得生气的顾客对你工作的支持方面大有帮助。
• C、对顾客和对自己有耐心将会很难贏得生气的顾客对你工作的支持。

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2、[阅读理解]When a customer shouts rudely at you，you should_____.
A.argue back and protect yourself
B.keep quiet and leave the customer alone
C.keep calm and listen carefully to the customer

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3、[阅读理解]At whom do angry customers tend to aim their dissatisfaction and plaints?
A.Staff members.
B.pany managers.
C.Those who acpany them.

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4、[阅读理解]The application of visuals and charts can make the report more boring.

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5、[阅读理解]Before writing the report， you should gather all the work you have done over the past year.

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