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全真呈现历年考试试题
1、[单选题]Customers_______refuse to filling the questionnaire are not permitted to buy the product.
2、[单选题]We think that Smith should be told about his _______condition as soon as possible.
3、[阅读理解]When dealing with an angry customer,which is NOT the right attitude?
A.Be concerned.
B.Be patient.
C.Beam used
4、[阅读理解]The idiom“a picture is worth a thousand words”is appropriate here.
5、[阅读理解]When a customer shouts rudely at you,you should_____.
A.argue back and protect yourself
B.keep quiet and leave the customer alone
C.keep calm and listen carefully to the customer
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