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  • [单选题] 【翻译】To communicate precisely what you want to say,you have to frequently need to define keywords.

    • A、要简明扼要地表达本意,就必须不断定义关键词。
    • B、只要定义频繁出现的关键词就能准确传达本意。
    • C、要准确表达你的本意,就必须不断定义关键词。

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  • 1、[单选题]【翻译】Having patience with your customers and with yourself will go along way in winning over hostile customers.

    • A、对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。
    • B、对顾客和对自己有耐心将在贏得生气的顾客对你工作的支持方面大有帮助。
    • C、对顾客和对自己有耐心将会很难贏得生气的顾客对你工作的支持。
  • 2、[单选题]One day,our dreams will______reality.

    • A、turnout
    • B、 turn into
    • C、 turn away
  • 3、[阅读理解]When a customer shouts rudely at you,you should_____.
    A.argue back and protect yourself
    B.keep quiet and leave the customer alone
    C.keep calm and listen carefully to the customer

  • 4、[阅读理解]The contents of the report should be selective.

  • 5、[阅读理解]Which of the following statements is true according to the passage? A.When the customers plain,you needn ' t listen carefully.
    B.You needn ' t say sorry to those angry cus tomers.
    C.You should rela_ yourself and try to understand the angry cus tomers.

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