[阅读理解]

【题干】【阅读理解】请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”，并将答案写在答题纸上。
Passage 2
Cross training is training an employee to do a different part of the organization' s work. Training worker A to do the task that worker B does and training B to do A' s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills，makes them more valuable， keeps them stimulated and reduces worker boredom.
Cross training can be used in almost any position in almost any industry. I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked, or didn' t work，in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.
As you prepare cross training plans，you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don' t decide which employees are ready for a change based on their age or performance.

【题目】Not all employees are suitable to be cross trained.

1、[单选题]We ______it very much that you’ ve e to give us a timely ride. Otherwise we would miss the train.

• A、appreciate
• B、e_ pect
• C、 promise

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2、[阅读理解]The application of visuals and charts can make the report more boring.

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3、[阅读理解]When dealing with an angry customer，which is NOT the right attitude?
A.Be concerned.
B.Be patient.
C.Beam used

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4、[阅读理解]At whom do angry customers tend to aim their dissatisfaction and plaints?
A.Staff members.
B.pany managers.
C.Those who acpany them.

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5、[阅读理解]When a customer shouts rudely at you，you should_____.
A.argue back and protect yourself
B.keep quiet and leave the customer alone
C.keep calm and listen carefully to the customer

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