[阅读理解]

【题干】【阅读理解】请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”，并将答案写在答题纸上。
Passage 2
Cross training is training an employee to do a different part of the organization' s work. Training worker A to do the task that worker B does and training B to do A' s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills，makes them more valuable， keeps them stimulated and reduces worker boredom.
Cross training can be used in almost any position in almost any industry. I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked, or didn' t work，in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.
As you prepare cross training plans，you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don' t decide which employees are ready for a change based on their age or performance.

【题目】Cross training is beneficial not only for managers but also for employees.

1、[单选题]【翻译】Having patience with your customers and with yourself will go along way in winning over hostile customers.

• A、对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。
• B、对顾客和对自己有耐心将在贏得生气的顾客对你工作的支持方面大有帮助。
• C、对顾客和对自己有耐心将会很难贏得生气的顾客对你工作的支持。

• 点击查看答案
• 进入题库做题

2、[单选题]Customers_______refuse to filling the questionnaire are not permitted to buy the product.

• A、what
• B、 which
• C、 Who

• 点击查看答案
• 进入题库做题

3、[单选题]I don’t know______.
I just arrived here two minutes ago.

• A、what ' s going on
• B、how is going on
• C、 who is going on

• 点击查看答案
• 进入题库做题

4、[阅读理解]The underlined sentence “Use your ears more than your mouth ”means_____.
A.Your mouth is not more important for you than your ears
B.You should listen more than you speak
C.You should talk more than you listen

• 点击查看答案
• 进入题库做题

5、[阅读理解]Which of the following statements is true according to the passage? A.When the customers plain，you needn ' t listen carefully.
B.You needn ' t say sorry to those angry cus tomers.
C.You should rela_ yourself and try to understand the angry cus tomers.

• 点击查看答案
• 进入题库做题