以下为“国家开放大学(电大)《商务英语3》复习资料(5)”内容，更多国家开放大学(电大)《商务英语3》复习资料可查看国家开放大学网。

一、 交际用语(共计 10 分,每小题 2 分)

1-5 题:选择正确的语句完成下列对话,并将答案序号写在答题纸上。

1.一 Good morning. A Madam?

-Good morning! I need a check to send to my publisher in New York.

A. What can 1 do for you, B. What do you want to buy, C. Why do you comehere,

2. -. C

一Thank you. I must say I have a great staff.

A. I'd like you to meet Joe Stevens. He's our sales tem head. The Sales Department

has more than 50 employees.

B. Please allow me to introduce my cllague to you. She is the Purchasing Manager.

C. It's a pleasure to meet you, Ben. So you' re the one responsible for those

outstanding sales figures I've seen.

3.- What can I do for you, Madam?B

A. You' d better remit 500 yuan in cash to my son in Beiing Universty.

B. I'd like to remit 500 yuan in cash to my son in Beiing University.

C. I'd rather remit 500 yuan in cash to my son in Beijing University.

4.- What about the commission? C

A. It'sa general practice everywhere else. B. Of course, I'd give you our lowest

quotation.

C. I'm afraid you have to tell me how large your order is going to be.

5.一 And could you give me your signature here? B

A. Oh, 1 don't have my signature with me today. B. Sorry? I'm afraid I didn't

quite catch that.

C. What do you think of my handwriting?

二、词汇语法(共计 30 分,每小题 2 分)

6- -20 题:阅读下面的句子,从 A.B.C 三个选项中选出一个能填入空白处的最佳选项,

并将答

案序号写在答题纸上。

6. Whether you leave town for a day or for a week, having something fun you, A

will excite you and stimulate energy.

A. have been looking forward to B. will look forward to C. are going to look

forward to

7. The majority of your body is B water. If you don't hydrate, you' re going to

feel tired.

A. made up of B. made of C. made from

8. They use the money to buy the materials they need to make their product, C

they then sell.

A. What B. that C. which

9. There is the Planning Department - Chow Fung is B that.

A. ona charge of B. in charge of C. under charge of

10. Online banking developed in the late 1990s and grew more popular over the

years since it can make one's financial life much B to manage.

A. be easy B. easier C. easy

11. Mr. Tanaka has subscribed B an English language magazine from the United

States.

A. On B. to C. at

12. In a soft sell approach, the sales person tries to build trust with consumers by

recommending a product and letting the consumers A their own decisions.

A. Make B. to make C. making

13. Ideally a negotiation should be a win-win situation so both you and your

customer will probably have to A on some points.

A. give in B. give out C. give over

14. Telephone selling may use the salespeople's time of“on the road”more C

but a face-to-face meeting is more effective.

A. Promotionally B. progressively C. productively

15. I think a bus stop advertisement is a very wise choice to B our products.

A. launch . B. promote C. campaign

16. You see, with the rapid economic growth nowadays in China, the logistics

industry C

greatly.

A. has extracted B. is to explode C. is expanding

17. We work closely A every large airline like Air China, Air France and

American Airlines.

A. With B. to C. in

18. You can apply for an AUSkey, which means you can B online with us and

update your details online.

A. Transfer B. transact C. transport

19. I'd like 75 units by the end of the month. Could I get an C before placing an

order?

A. e-commerce B. evaluation C. estimate

20. I ually get a commission of about 6% for the imports. It's a general C

everywhere else.

A. Progress B. pretense C. practice

三.阅读理解(共计 40 分， 每小题 4 分)

21- -25 题:阅读短文,从 A.B.C三个选项中选出一个正确答案,并将答案序号写在答

题纸上。

Passage 1

Being an effective manager means knowing when to use the right management

style.Some styles, for instance, are more people oriented, while others tend to focus

on a project or product. The management style you select will depend on your

people skills and knowledge, available resources (like time and money), desired

results, and, of course, the task before you. The common management styles can be

summarized into three categories.

The participatory style is the first of its kind. Here, it is critical to give each

employee an entire task to complete. If that's not possible, make sure the individual

knows and understands his or her part as it relates to the project or task. When

people in your team know where they fit in the big picture, they' re more likely to be

motivated to complete the task.

Following that, we have the directing style. Sometimes a situation will call for a

directstyle of management. Perhaps a tight deadline looms, or the project involves

numerousemployees and requires a top-down management approach. Here, a

manager answers fivequestions for the employees: What? Where? How? Why? and

When? Let employees knowwhat they need to do, how they' re going to do it, and

when the questions must be finished.

The last one is the teamwork style. If you want to speed up a project and choose

thebest process for completing that project, managing by teamwork is the way to go.

When youmotivate people to pool their knowledge, the results may exceed your

expectations. Often,teams can tackle problems more quickly than what you can

accomplish on your own. Thegive-and-take can create a process that you can repeat

in other projects.

21. Being an effective manager lies in knowing the right C

A. Knowledge B. skills C. management style

22. Which of the following is NOT mentioned as a focus of different management

styles? B

A. People. B. Customers. C. Project.

23. Which of the following can't be inferred from the passage? A

A. The management style is likely to change because the manager has been

replaced.

B. The management style is likely to change because the desired results have

changed.

C. The management style is likely to change because the available resources have

changed.

24. When people in your team know where they fit in the big piture, they are

more .likely to be.

C to complete the task.

A. Frustrated B. reluctant C. inspired

25. If you want to speed up a project and choose the best process for completing that

project, you can resort to A

A. team work B. top- down management C. tight deadline

26- -30 题:根据短文内容判断给出的语句是否正确,正确的写“T”,错误的写“F”,并将答案写在答题纸.上。

Passage 2

Accounting errors will happen from time to time, but many common accounting

mistakes can be avoided with proper planning and preparation. Here are the top

seven accounting mistakes that should be paid more attention to.

(1) Not knowing your true cash balance: Due to things like automatic payments

and bank charges, money that appears in your cash drawer and your checking

account may already be spent.

(2) Mistaking profits for cash: When you have a lot of credit sales, your company

can post big profits without seeing any cash.

(3) Paying bills too soon: If your vendors give you thirty days to pay them, take

it.Unless you get a discount for paying early, paying your bills only when they're due

improves your company's cash flow.

(4) Avoiding book-keeping tasks: Not recording and posting transactions

regularly leaves you with a mountain of book-keeping to deal with in the end.

(5) Paying accidental dividends: Every time a corporation owner takes money

out of his business, it counts as a dividend. That can lead to a bigger personal

income-tax bill.

(6) Not keeping personal finances separate from business: Mixing up business

and personal money can cause bkkeping and legal problems.

(7) Setting prices too low: Know your costs before you set product or service

prices, or you run the risk of losing money on every sale. A simple break -even

analysis can help you set prices at a proftable level.

26. Accounting mistakes are inevitable even with careful handling. F

27. With a lot of credit sales, your company may have no cash at hand. T

28. It is recommended not to pay bills too soon. T

29. Business money and personal money can be mixed up. F

30. Try your best to understand your costs before you set prices for your products or

services. T

以上为“国家开放大学(电大)《商务英语5》复习资料(3)”内容。