以下为“国家开放大学(电大)《商务英语3》复习资料(4)”内容，更多国家开放大学(电大)《商务英语3》复习资料可查看国家开放大学网。

二、词汇语法(共计 30 分,每小题 2 分)

6- -20 题:阅读下面的句子,从 A、 B、 C 三个选项中选出一个能填入空自处的最佳选项,并将答案序号写在答题纸上。

6.1 can't attend the meeting in Washington next week so I C you as the

most able substitute.

A. had proposed B. proposed C. have proposed

7. The relationship you have with a person A the kind of language you use.

A. Determines B. decides C. arranges

8. When people in your team know where they fit in the big picture, they' re more

likely A to complete the task.

A. to be motivated B. being motivated C. to motivate

9. This is Ben, the one responsible for those C sales figures you have seen.

A. Outgoing B. outshining C. outstanding

10. Please just fill in this form with your name and address B capital letters. .

A. With B. in C. at

11. Online banking refers to banking activities that A over the Internet on a

secure website,

A. are carried out B. carry out C. will be carried out

12. With the RMB account you can B ,and deposit RMB cash directly.

A. Extend B. withdraw C. complete

13. C you go to visit a new customer to negotiate a sale, you should find out as

much as you can about them.

A. Soon after B. While C. Before

14. In my opinion, if we B some new products for young people, we'll have a

bigger market share.

A. come across with B. come up with C. come down with

15. Usually, the similar contracts A with other consignees are based on 12

months.

A. Signed B. being signed C. signing

16. Firms hold regular sales conferences A their entire sales force can

meet,receive information and ask questions about new products and receive

training.

A. Where B. that C. when

17. Modern logistics is more about effective and B low of materials and

information.

A. Sufficient B. efficient C. superficial

18. Without information, a manager will not know what consumers want, how

much .inventory is

. and when more products should be produced and shipped. A

A. in stock B. at stock C. on stock

19. According to law, they refer to transportation, construction, finance, insurance

and C

A. Others B. the things C. the like

20， Some of your products are B They might find a ready market in my country.

A. special to style B. unique in design C. famous as color

三、阅读理解(共计 40 分,每小题 4 分)

21- -25 题:阅读短文,从 A、 B、 C 三个选项中选出一个正确答案,并将答案序号写

在答题纸上。

Passage 1

Hard sell and soft sell are important business terms and useful strategies for

sales staff to know and understand. Both of them can work. The effect depends on

the type of customers and the type of products.

A hard sell is a kind of more direct and forceful sales tactics. The sales person

just keepsexplaining how good the product is, why people should buy it and even

how the prices might increase if the consumer walks off,

A soft sell is a different approach, The sales person tries to build trust with

consumers.He doesn't put pressure on them to buy things, just recommending a

product and letting theconsumers make their own decisions.

An example of soft sell is to distribute free samples to which customers often

respondfavorably. Businesses can use free samples to build rapport and engage

customers in products or services. Recommending products between friends is a lttle

bit like doing soft slling.

People don't really care if someone else buys the product. They are just giving their

honestopinions and trying to be helpful,

Humor in advertising is also used to attract the consumer's attention and get

theminterested in the products or services. Customers often resist hard sales tactics,

thus making

sof-selling much more effective for success.

21. What's the topic and main idea of the passage? C

A. Selling Strategy - Sales Staff. B. Sales Staff - What Sales Staff Should Know.

C. Selling Strategy - Hard Sell and Soft Sell Strategies.

22. Customers often A hard sales tactics, thus making soft-selling more

effective

for success.

A. Resist B. oppose C. object

23. Examples of soft sell mentioned in the passage include C

A. distributing free samples to customer

B. recommending products among friends

C. all the above

24. Making humorous advertisements is one of the approaches companies use to .

B

A. reduce selling costs

B. attract people's interests

C. avoid the shortage of sales staff

25. According to the passage the author indicates that A

A. soft sell is preferred by business companies

B. hard sell is rarely resisted by customers

C. soft sell is expensive

26- -30 题:根据短文内容判断给出的语句是否正确， 正确的写“T”,错误的写"F"，

并将答案写

在答题纸上。

Passage 2

Online banking refers to banking activities that are carried out over the Internet

on asecure website. It developed in the late 1990s and grew more popular over the

years since it can make one's financial life much easier to manage.

First, you can use online banking to pay your bills. Most banks have a section in

which you set up payees. Fill out the information once, you can simply choose that

profile every time you pay a bill online.

Second, online banking allows you to access your account history and

transactions from anywhere. It is the quickest way to check and see if a transaction

has cleared your account. It also enables you to find out about unauthorized

transactions more quickly.

Third, online banking also alows you to transfer money between accounts

effectively. It is more convenient than using the automated phone service. When you

set up your online banking, be sure that all of your accounts at the bank are listed.

This will make it easier to . transfer money and make loan payments online.

Obviously, you need to pay special attention to your safety or privacy using

online banking. It is important to clear your cookies after each banking session,

especially at a public computer. Additionally, make sure that your password is long

enough to prevent it from easily being hacked. Never give your online account

information to anyone else. Check your credit report regularly. Thus you can protect

yourself from identity theft.

26. Online banking refers to banking systems where you can carry out your business

over the Internet on any website. F

27. Most banks have a section in which you set up your own business. F

28. Online banking is the quickest way to check and see if a transaction is done. T

29. It is more useful and easier than using the automated phone service. T

30. No doubt, you have to keep a special eye on your safety or privacy using online

banking. T

以上为“国家开放大学(电大)《商务英语4》复习资料(3)”内容。