以下为“国家开放大学(电大)《商务英语3》复习资料(1)”内容，更多国家开放大学(电大)《商务英语3》复习资料可查看国家开放大学网。

一、 交际用语(共计 10 分,每小题 2 分)

1-5 题:选择正确的语句完成下面对话,并将答案序号写在答题纸上。

1.一 Morning Maggie. Could you talk briefly about your career development?

— B

A. Good morning, Mr. Marx. I' m going to do a brief about my latest work and performance.

B. Sure, Mr. Marx. Thanks for giving me this opportunity. I started as a clerk in this company ...

C. Sorry, Mr. Marx, but I don't like my boss at all. I think he is too serious and critical.

2.一 Then what do you think of the opportunities?

一 B , if we come up with some new products for young people,

we'll have a bigger market share.

A. According to my opinion B. In my opinion C. According to my

mind

3.一 You are right. How do you analyze our weaknesses?

一 A we put less emphasis on the overall design.

A. I'm afraid . B. I tell you C. I see

4 一 C ？

一It includes merchandise, packaging and shipping, duty if required, any taxes and

insurance.

A. Could 1 get an estimate before placing an order

B. How many would you like to order

C. What does the estimate include

5.- But A by SWOT?

—It stands for strengths, weaknesses, opportunities and threats.

A. what do you mean B.howdoyouknow C. what is your meaning

二.、词汇语法(共计 30 分,每小题 2 分)

6- -20 题:阅读下面的句子,从 A、 B、C 三个选项中选出一个能填入空白处的正确

选项,并将答

案序号写在答题纸上。

6. You are the right person for the job that C your application

the

advertisement.

A. relates... with... B. relates... for... C. relates... to...

7. Before I came to America, I B as an executive secretary with a

trading

company for one year in Britain.

A. am working B. had worked C. has worked

8. You have made your clients A too long in the office.

A. Wait B. to wait C. waited

9. Junior Achievement has A different stages in its development.

A. gone through B. got through C. got over

10. If you're ready, we can go to meet some of our key B .

A. Personal B. personnel C. person

11. This is the best business program C has been accomplished

this year.

A. Which B. what C. that

12. You can get the goods C to your door so quickly nowadays.

A. Deliver B. delivering C. delivered

13. So I have a number of other A up my sleeve, as well.

A. Tricks B. strict C. trace

14. The only thing I have is this bill A the publisher' s name and address

it.

A. with... on B. by...in C. in... on

15. Too many debts in a company easily C bankruptcy.

A. result from B. result on C. result in

16. If the case reaches the criminal limit, the taxpayer my be accused C

criminal

responsibilities.

A. At B. on C. of

17. The manager asked me B I could finish my work before the

weekend.

A. What B. whether C. which

18. Businesses can use free samples to build rapport and A customers

products or services.

A. engage... in... B. engage... to... C. engage...

for...

19. That can lead A a bigger personal income-tax bill.

A. To B. on C. in

20. International trade gives consumers and countries the opportunity to C

goods

and services not available in their own countries.

A. expose to B. be exposing to C. be exposed to

三、阅读理解(共计 40 分,每小题 4 分)

21-25 题:阅读下列短文,从A、 B、 C 三个选项中选出一个正确答案,并将答案序号

写在答题

纸上。

Passage 1

The World Trade Organization (WTO) is the only global international organization

dealing with the rules of trade between nations. At its heart are the WTO agreements,

negotiated and signed by the bulk of the world' s trading nations and ratified in their

parliaments. The goal is to help producers of goods and services, exporters, and

importers

conduct their business.

The WTO was born out of negotiations, and everything the WTO does is the result

of negotiations. The bulk of the WTO's current work comes from the 1986-94

negotiations called the Uruguay Round and earlier negotiations under the General

Agreement on Tariffs and Trade (GATT). The WTO is currently the host to new

negotiations, under the‘ Doha Development Agenda' launched in 2001.

Where countries have faced trade barriers and wanted them lowered, the

negotiations have helped to open markets for trade. But the WTO is not just about

opening markets, and in some circumstances its rules support maintaining trade

barriers一 for example, to protect consumers or prevent the spread of disease. It also

means ensuring that individuals,companies and governments know what the trade

rules are around the world, and giving them the confidence that there will be no

sudden changes of policy. In other words, the rules

have to be 'transparent' and predictable.

Giving them more time to adjust, there will be greater flexibility (灵活性) and

special privileges. Over three-quarters of WTO members are developing countries

and countries in transition to market economies. The WTO agreements give them

transition periods to adjust to the more unfamiliar and, perhaps, dificult WTO

provisions.

21. What is NOT the duties of the WTO? C

A. Helping its members to conduct business.

B. Dealing with the rules of trade between nations.

C. Providing goods and services to its members.

22. Everything the WTO does is the result of A

A. discussing between organizations

B. making rules by legal authorities

C. movements and revolutions

23. Which of the fllwing is NOT the function of the WTO's rules? B

A. To help companies open markets for trade.

B. To remove all the commercial restrictions.

C. To maintain trade barriers for protection.

24. A of WTO members are developing countries and alike.

A. More than 75% B. About a half C. Less than 30%

25. This article mainly B

A. discuss the strength and weakness of WTO

B. introduce the concept and functions of WTO

C. compare WTO with other international organizations

26- -30 题:请根据短文内容判断给出的语句是否正确,正确的写“T" ,错误的写"F",

并将答案

写在答题纸.上。

Passage 2

Headhunters or executive search firms specialize in finding the right person for the

right job. When a company wishes to recruit a new person for an important position,

it may use the services of such a firm. The advantages for the employer are that it

does not have to organize the costly and time consuming process of advertising,

selecting and interviewing suitable applicant. In some cases, the search firm may

already have a list of people with the appropriate skills for the job. If this is not the

case, then it may act as a consultant, advising or even organizing tests and

simulations to evaluate candidates' behavior in order to select the most competent

person for the job.

26. The passage mainly talks about the increased business of headhunters. F

27. Companies may use the services of an executive search firm to recruit new

employees. T

28. Employers prefer to use headhunters because the services are quick. F

29. Search firms often have their own talent pool or human resource bank. T

30， Headhunters also provide services like advrtisement and candidate evaluation.

T

四、写作(-篇作文,共 20 分)

31.根据要求写作文。

You have made an appointment with your client, but failed to keep it. Write a letter

of

apology to your client according to the information below.

(1)apologize for your failure to keep the appointment;

(2)explain your reason to your client;

(3)express your wish to make another appointment.

一、交际用语(共计 10 分,每小题 2 分)

1-5 题:选择正确的语句完成下面对话,并将答案序号写在答题纸上。

1. - Hello! C ?

-Hello, this is Michael from Tianjin Vanguard Trading Inc.

A. Who are you? B. What are you? C. Who is that?

2.一 Kathy,I'd like you to meet Maggie Jacobs.

— A Maggie. You' re doing a great job.

A. I' m pleased to meet you B. It's great to see you again C. I'm happy to

meet you too

3.— May I suggest the sales start on or about October 1?

— C

A. What do you mean? B. Ilike sales. C. Great .

4.一 I think a bus stop advertisement is a very wise chance to promote our products.

— B .

A. Our products are popular. B. You said it. C. I don't like

advertisement.

5.- What about the commission?

— B .

A. Of course, I'd give you our lowest quotation

B. I'm afraid you have to tell me how large your order is going to be

C. It's a general practice everywhere else

二、词汇语法(共计 30 分,每小题 2 分)

6- -20 题:阅读下面的句子,从 A.B、 C 三个选项中选出一个能填入空白处的正确选

项,并将答

案序号写在答题纸上。

6. Good manners may be varied C .cultural backgrounds.

A. Since B. because C. due to

7. I was B devising sales strategies and targets for the West Region.

A. responsible with B. responsible for C. responsible in

8. You just send the faulty product back to them and they A it free of

charge.

A. will replace B. replace C. have replaced

9. The price of commodities C on many factors like quality,

demand,supply, etc.

A. is basing B. has based C. is based

10. Your T-shirts found a ready market in the eastern part of our country B

2014.

A. On B. in C. at

11. Finally, they return the C to the people who bought shares in the

company.

A. Cost B. price C. profits

12. We sell insurance cover; C your pay will depend on the cover you

require.

A. Fee B. fare C. charge

O

13. That is the reason A we' ve lost so many customers.

A. Why B. that C. which

14.1 plan to use the media mix to reach our A

A. target market B. free market C. stock market

15. I'll B the exchange rate and service charge and then type up the check for

you.

A. make up B. figure out C. carry out

16. We have B in most major cities in China.

A. Subsides B. subsidiaries C. submits

17. A . you have said is very important to us.

A. What B. That . C. Whose

18. It means you can C online with us.

A. Translate B. transport C. transact

19. Moreover, reservations by credit card four weeks A guarantee availability

of

the room size required.

A. in advance B. at advance C. on advance

20. Our terms of payment are normally 30-day bill of exchange, documents A

payment.

A. Against B. for C. in

三、阅读理解(共计 40 分,每小题 4 分)

21- -25 题:阅读下列短文,从 A.B、 C 三个选项中选出一个正确答案,并将答案序号

写在答题

纸上。

Passage 1

It takes a lot of time and effort to develop and maintain a marketing campaign

that resonates (共鸣) with your potential clients. However, you should think more

about how to .develop a marketing campaign. After all, we' re always looking for

ways to increase our competitiveness. Here are some marketing strategies for you to

check out.

Partner (结伴) with allies. Marketing partnerships have many benefits to push a

marketing campaign. For starters, when you stand side by side with someone else,

you can deliver better content. If you are at the top of your business, marketing

partnerships are cheaper to maintain your success and expose your brand.

Embrace user generated content. According to a survey of 839 milennials(千万

富翁)， they spend 5. 4 hours a day communicating with their peers, about 30 percent

of their total media time. Similarly, you can also make this by sharing personal stories

and exchanging ideas with your customers. This is a good way of carrying out

advertisement.

Help customers solve a problem. As perfectly stated on HubSpot,“You' re in

business because you provide solutions.”Some of the ways you can help customers

solve a problem is by; creating how-to-content; offering exclusives that make their

lives easier; listening to them or answering their questions; or creating APPs or tools.

Let customers interact. No matter what product or service you' re offering,

your customers want to interact with your company, or at least other customers.

AMC, for example, created an online tool that allowed you to write down your

imaginations. American Express connects small- business owners to each other and

helpful resources through its open forum.

21. This article mainly talks about A

A. some marketing strategies B. your potential clients C.

communicative skills

22. You are suggested in the second paragraph to B

A. fight against your opponent B. find alies with someone else C. always

focus on yourself

23. To embrace user generated content does good at C

A. making friends with strangers B. choosing capable employees

C. carrying out advertisement

24. Which of the fllowing is NOT a way of helping customers solve a problem? C

A. Creating how- to-content B. Listening to customers C. Having dinner with

customers

25. AMC created an online tool so that A

A. one can write down what he imagines B. your dreams and thoughts will

come true

C. they can gather information from customers

26--30 题:请根据短文内容判断给出的语句是否正确,正确的写“T",错误的写"F",并

将答案

写在答题纸上。

Passage 2

Accounting errors will happen from time to time, but many common accounting

mistakes can be avoided with proper planning and preparation. Here are the top

seven accounting mistakes that should be paid more attention to.

(1) Not knowing your true cash balance: Due to things like automatic payments

and bank charges, money that appears in your cash drawer and your checking

account may already be spent.

(2) Mistaking profits for cash: When you have a lot of credit sales, your company

can post big profits without seeing any cash.

(3) Paying bills too soon: If your vendors give you thirty days to pay them, take

it.Unless you get a discount for paying early, paying your bills only when they' re due

improvesyour company's cash flow.

(4) Avoiding bok-keeping tasks: Not recording and posting transactions

regularlyleaves you with a mountain of book-keeping to deal with in the end.

(5) Paying accidental dividends: Every time a corporation owner takes money

out of his business, it counts as a dividend. That can lead to a bigger personal

income-tax bill. .

(6) Not keeping personal finances separate from business; Mixing u business and

personal money can cause bookkeeping and legal problems.

(7) Setting prices too low: Know your costs before you set product or service

prices, you run the risk of losing money on every sale. A simple break-even analysis

can help you setprices at a profitable level.

26. Accounting mistakes cannot be avoided. F

27. With a lot of credit sales, your company may have no cash at hand. T

28. It is recommended not to pay bills too soon. T

29. Business money and personal money can be mixed up. F

30. Try your best to know your costs before you set product or service prices. T

四、写作(-篇作文,共 20 分)

31.根据要求写作文。

Suppose you are the manager and write a recommendation letter for Miss Helen

Miller

according to the following information.

Candidate: Miss Helen Miller

●Working experience: worked in the Export Department of a large firm for over 8

years from July 2006 to December 2014.

●Her character and advantages: hardworking, honest and reliable, excellent

communication skills, work independently and eficiently, excellent rapport with

people of

all ages

●Reason for leaving: personal reasons

以上为“国家开放大学(电大)《商务英语3》复习资料(1)”内容。