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全真呈现历年考试试题
1、[单选题]________the fog,we should have reached the annual meeting site on time.
2、[单选题]The music_______like the singing of a bird.
3、[单选题]We should keep in mind_______the feedback is very helpful for planning future meetings and events. .
4、[阅读理解]At whom do angry customers tend to aim their dissatisfaction and plaints?
A.Staff members.
B.pany managers.
C.Those who acpany them.
5、[阅读理解]Which of the following statements is true according to the passage? A.When the customers plain,you needn ' t listen carefully.
B.You needn ' t say sorry to those angry cus tomers.
C.You should rela_ yourself and try to understand the angry cus tomers.
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